The main problem was a lack of interaction with the communities, which led to users' having insufficient awareness of the latest news. Additionally, the companies faced the problems of abusive conversations between users and spam in the chats because of a lack of 24/7 community support.
Our team started a full-scale, 24/7 Telegram community, providing the answers to any question in three minutes or less in both community chats and direct messages. As a result, people were quickly made aware of the latest project updates and received immediate help concerning every problem they came across.
We also carried out projects aimed at handling conflicts among the audience and between the audience and the company.