Community Management and Customer Support

NinjaPromo's community management services will give life to your social channels, establish trust and authority among customers, and solidify your place as a highly sought- after project.
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Boost engagement
Convert more
Build trust
BOLSTER YOUR COMMUNITY PRESENCE
Well-trained chat staff experience in managing live chat requests
Live support solution that perfectly suits your client needs
24/7-availability
Cost-effective services that let you save on system maintenance and training staff
Industry experience
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Proven sales boosts, and customer loyalty and satisfaction rate increases
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Proactive support is one of the best ways to gain trust, prevent a bad review, and convert a potential customer into a paying customer.
WE DELIVER EXCEPTIONAL
COMMUNITY MANAGEMENT
ПЛАТФОРМЫ
12/7 or 24/7.
Starting at $900 per month
TELEGRAM 24/7 COMMUNITY
MANAGEMENT
5 Community Managers
Internal and External FAQ
Anti-Spam and Anti-Phishing
Feedback Gathering
Activities Encouragement
Partnership, Events and News Introductions
Live AMA and Interview Creation
Poll and Quizz Introductions
< 5- minute response time
Lead Generation
Question and Request Escalation
Ninja.Social Reports
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Мы помогаем достучаться до аудитории, понять, чего люди хотят, обеспечить поддержку, поделиться идеями — да во всем помогаем! Аудитория открыта для диалога. Это на самом деле просто и эффективно!
Слава Касперович
CEO в NinjaPromo
Our in-house support team helps you get on board through a quick sign-up process moving you to the next step of activation.
We create a knowledge base to create a smartly customised customer support solution that meet all your business requirements and industry nature.
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We are set to meet and greet your customers through our smartly trained agents, getting you more sales leads than ever before.
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Our team goes through the rigorous process of training through the knowledge base familiarising themselves with your product and services, website, developed scripts, and company as a whole.
PROCESS
Get On Board
Create a Knowledge Base
Train Agents
Go Live
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MAECENAS
PAPERCRYPTO
TOZEX
BITCOINOIL
SWINCA
LET'S GO!
LET'S TALK!
UNIBRIGHT
VERTEX
IRONX
Growth hacking & SMM
Fundraising & SMM
Customer support & SMM
Fundraising & SMM
PR & Media relations
Fundraising
Customer support
Fundraising
HYCON
Fundraising & SMM
EQWITY
Fundraising & SMM
МЫ ПОМОГЛИ ИМ СТАТЬ КРУЧЕ
Plans
Get 24/7, fully-managed, multi-tier, multi-channel community management & support, available on demand, in a simple monthly format.
Telegram
12/7 - $900 per month
24/7 - $1900 per month
  • 5 community managers
  • Internal & External FAQ
  • Anti-spam & anti-phishing
  • Feedback gathering
  • Encouraging activities
  • Introducing partnerships, events, news
  • Creating live AMAs and Interviews
  • Introducing polls and quizzes
  • < 5 minutes response time
  • Escalating requests to core team
  • Ninja.Social reports
LET'S DO IT
Five social networks
$1200 per month
  • 3 community managers
  • Internal & External FAQ
  • Daily moderation
  • Feedback gathering
  • Encouraging activities
  • Creating live AMAs
  • Escalating requests to core team
  • Monthly report
LET'S DO IT
Ticket support
$1900 per month
  • 500 tickets
  • Live chat
  • 24/7 online
  • Internal & External FAQ
  • Escalating requests to core team
  • Monthly reports
LET'S DO IT
THE RESULTS

A new project with no social media platforms, with a low-quality web-site and without any Internet traffic at all. The main goal was to lure traders to the platform and to develop some social media platforms. Properly created content was also needed for the company to share regular news about the project with their audience, and to attcract new traders.


Through a series of brainstorms and exercises we came up with UX/UI design upgrade. Then, we created a corporate identity for the company. A content promotion strategy was developed and implemented, with the use of both growth hacking and traditional tools.
registrations
during the first month
impressions
engagements
1500+
2.5 mln
15k
Creative
Strategy
Social media
marketing
Growth hacking
FB & Instagram advertising
website conversion
growth
30%
CPA (registrations)
<$1
THE CHALLENGE
PAPERCRYPTO - Risk-free virtual cryptocurrency trading platform
THE SOLUTION
TOZEX - Cryptoasset platform for issuing, financing & trading
THE RESULTS

There was a need to conduct pre-launch marketing and increase brand popularity after the project start. Then, there was a strong requirement for proper community management and increasing the audience's active engagement.


The first goal was reached by implementing an organic way of audience attraction using Social Media Marketing. We used different types of content and provided every post or blog article with a customized picture. Community management was set up 24/7. Besides answering to users' questions, community managements regularly held entertaining events to boost the audience's activities.
Creative
Viral content
Social media
marketing
Customer support
Buzz campaign
organic impressions monthly
average response time
5 min
80k
greater engagement rate avg. on social media
147%
THE CHALLENGE
THE SOLUTION
BITCOINOIL - The New Bitcoin Fork from Switzerland

THE RESULTS

A new project based on the Bitcoin hard fork idea. The №1 goal was to get ready for the IEO and its implementation. The second task was the necessity to attract a new audience and the management of the community, who would be interested in a new, technologically advanced Bitcoin.


NinjaPromo team worked out a full-scale marketing strategy including the explainer video creation and writing press releases for the top media. In addition social media management, increasing brand awareness and conducting a lot of campaigns to attract the enthusiastic audience. In other words, we provided BitcoiOil with the full range of services from A to Z, except for software development.
    potential investors reached
    3 mln
    organic impressions monthly

    240k
    Customer support
    Strategy
    Social media
    marketing
    Growth Hacking
    Facebook & Instagram advertising
    PR & Media relations
    Celebrities & Bloggers
    Banner & Display ads
    Events
    Animated video production
    average cost per click
    $0.07
    influencers and media talking about the project
    12
    average number messages to the project
    1500
    THE CHALLENGE
    THE SOLUTION
    SWINCA - A platform for the Real-Estate industry
    THE RESULTS

    No Internet media coverage and low brand recognition level. Plus the goal of attracting multinational private investors for the start of the project. The time frame for achieving the goal was only 7 days.


    Our team worked out a complex PR strategy to increase brand recognition with the help of international media from 6 countries. In 2 days, we wrote several press release variations and translated them into 6 languages. Our team managed to publish it all on 20 top media channels not in 7, but in 5 days.
    raised during
    ICO
    $5.3 mln
    potential investors reached
    115000+
    Strategy
    Writing, editing & translating
    PR & Media relations
    top media cooperated with the project
    20
    international markets reached
    6
    THE CHALLENGE
    THE SOLUTION
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