Community Management and Customer support

Ninjapromo community management services will give life to your social channels, establish trust and authority among customers and solidify your place as a highly sought after project.
IT | Startups | Fintech | Blockchain | ICO/STO | E-commerce
Boost engagement
Convert more
Build trust
BOLSTER YOUR COMMUNITY PRESENCE
Well-trained chat staff experience in managing live chat requests
Live support solution that perfectly suits your client needs
24 hour 7-day working schedule
Cost-effective service that lets you save on system maintenance and training staff
Industry experience
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Proven sales boost, increase of customer loyalty and satisfaction rates
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Proactive support is one of the best ways to gain trust, prevent a bad review, and convert a potential customer into a paying customer.
WE ARE DELIVERING EXCEPTIONAL
COMMUNITY MANAGEMENT FOR YOU
PLATFORMS
12/7 or 24/7. Starting at $900 per month
TELEGRAM 24/7 COMMUNITY
MANAGEMENT
5 community managers
Internal & External FAQ
Anti-spam & anti-phishing
Feedback gathering
Encouraging activities
Introducing partnerships, events, news
Creating live AMAs and Interviews
Introducing polls and quizzes
< 5 minutes response time
Lead Generating
Escalating questions and requests to core team
Ninja.Social reports
Slava Kasperovich
Chief Executive Officer
at Ninjapromo

We help to reach the audience, understand people's preferences, give support, share ideas — we help with everything. The audience needs this communication and is waiting for it. It's so easy and effective!
We help to reach the audience, understand people's preferences, give support, share ideas — we help with everything. The audience needs this communication and is waiting for it. It's so easy and effective!
Slava Kasperovich
Chief Executive Officer at NinjaPromo
Our in-house support team helps you to get on board through a quick sign-up process moving you to the next step of activation.
We create a knowledge base to get you a smartly customized customer support solution meeting all your business requirements and industry nature.
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Now we are set to meet and greet your customers through our smartly trained agents, getting you more sales leads than ever before.
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Our team goes through the rigorous process of training through the knowledge base familiarizing themselves with your product and services, website, developed scripts, and company as a whole.
PROCESS
Getting On Board
Creating Knowledge Base
Agents Training
Go Live
Schedule a discovery session.
No commitments.
Just a chance to vent and learn.
LET'S TALK ABOUT YOUR 2019 GROWTH GOALS
MAECENAS
PAPERCRYPTO
TOZEX
BITCOINOIL
SWINCA
LET'S GO!
LET'S TALK!
UNIBRIGHT
VERTEX
IRONX
Growth hacking & SMM
Fundraising & SMM
Customer support & SMM
Fundraising & SMM
PR & Media relations
Fundraising
Customer support
Fundraising
HYCON
Fundraising & SMM
EQWITY
Fundraising & SMM
SOME OF OUR CASE STUDIES
PACKAGES
Get 24/7, fully-managed, multi-tier, multi-channel community management & support, available on demand, in a simple monthly format.
Telegram
12/7 - $900 per month
24/7 - $1900 per month
  • 5 community managers
  • Internal & External FAQ
  • Anti-spam & anti-phishing
  • Feedback gathering
  • Encouraging activities
  • Introducing partnerships, events, news
  • Creating live AMAs and Interviews
  • Introducing polls and quizzes
  • < 5 minutes response time
  • Escalating requests to core team
  • Ninja.Social reports
LET'S DO IT
Five social channels
$1200 per month
  • 3 community managers
  • Internal & External FAQ
  • Daily moderation
  • Feedback gathering
  • Encouraging activities
  • Creating live AMAs
  • Escalating requests to core team
  • Monthly report
LET'S DO IT
Ticket support
$1900 per month
  • 500 tickets
  • Live chat
  • 24/7 online
  • Internal & External FAQ
  • Escalating requests to core team
  • Monthly reports
LET'S DO IT